XLAB Warranty Policy and Procedure
All XLAB products are guaranteed by XLAB against defects in materials and workmanship. XLAB's warranty’s are valid only for the original purchaser and are not transferable to subsequent owners. XLAB’s sole obligation under this warranty is to repair or replace the product, at XLAB’s discretion. XLAB reserves the right to replace defective products with like replacements that may have graphics, paint, or decals differing from the original part.
XLAB Warranty Periods - as of May 1, 2017
- Carbon Carriers – Limited Lifetime
- Carbon Cages – Limited Lifetime
- Alloy Carriers – 3 Years Limited
- Nylon Composite Carriers – 3 Years Limited
- Nylon Composite Cages – 3 Years Limited
- Bags – 3 Years Limited
- Other Accessories & Bottles – 3 Years Limited
-This warranty will not be valid for XLAB products that have been damaged or failed as the result of misuse, abuse, improper installation or repair, user modification, crashing, poor maintenance or not using the product for the original stated or intended use of the product.
-Damage occurring during shipment of XLAB products must be presented directly to the shipper and is not covered by this warranty.
-Damage or deterioration of the surface finish, aesthetics, or appearance of XLAB products that are the result of normal use and wear are not covered by this warranty.
-The labor costs associated with the removal and/or reinstallation of warranted XLAB products are the user’s responsibility and are not covered by this warranty.
-Shipping charges incurred as a result of returning a warranted XLAB product back to XLAB are the end-user’s responsibility and are not covered by this warranty.
-Warranty claims should be processed by the original retailer. Return your defective XLAB product to the retail store where it was purchased, along with a copy of the original receipt.
-If it is not possible to return the defective product to the store where it was purchased, contact XLAB directly The XLAB product must be returned along with a copy of the original receipt, at which time it will be inspected. The warranty claim will be approved or not, dependent on the results of this inspection.
-At XLAB we understand that accidents can happen, and we offer a conditional crash replacement policy for items that are not covered by this warranty. Under this policy, damaged items will be replaced at a discount below suggested retail price, regardless of what caused the damage. To begin a Crash Replacement claim, return the damaged product to the retail store where it was purchased, along with a copy of the original receipt. The dealer will contact XLAB.