What Personal Data We Collect and Why We Collect It
Email Newsletter
If you sign up for our e-mail newsletter, we collect your first name, email address, and geographic location. This is for the purpose of communicating with you via email.
You can unsubscribe from our e-mail list at any time. In each e-mail you receive, you will be provided with an Unsubscribe link in the footer of the email. You can also contact us directly at marketing@xlab-usa.com to unsubscribe. If you choose to unsubscribe, you will no longer receive any emails from us. We will also permanently delete your information from our database.
Warranty Contact Forms
If you contact us via any of our Contact Us forms at https://xlab-usa.com/contact-us.html, we keep your customer service inquiry to better assist other customers in the future and to have a record of your correspondence should you experience any further technical concerns. We do not use the information submitted through the contact form for marketing purposes unless specifically requested by you. Any contact you have with the XLAB team via email will be stored securely on our chosen email provider and may be shared within the XLAB team. Everyone who works at XLAB has an email address ending in @xlab-usa.com for your security. Never email open attachments, or provide information to anyone at XLAB if they do not use this email alias.
Cookies and Analytics
This website uses Google Analytics. The purpose of this data is to track user behavior and collect anonymous demographic information to improve our website content and deliver a better experience. You can read Google’s Privacy Policy here. You can read the privacy policy specific to Google Analytics here and review their policy on cookie usage here.
Cookies are small bits of info used to track visitor use and compile statistical reports on website activity. You can read more about cookies at sites like www.aboutcookies.org, which will instruct you on how to not accept cookies, or how to remove cookies from your browser. Be aware that some features of our website may not function as a result.
Who We Share Data With
MailChimp
MailChimp, our email service provider, maintains the information you provide to us at the time of newsletter signups, such as name and email address. MailChimp records behavior patterns, such as if you open an email, if you clicked any of the links, and how many times you open and clicked. We monitor this aggregated information solely to improve the information we distribute to you in order to better assist you, and your fellow athletes, in the future. You can read MailChimp’s privacy policy here.
Shopping on xlab-usa.com/shop
We do not store bank or credit card information on xlab-usa.com. If you make a purchase on our website store, all purchasing transactions are directed through secure processing system third-party providers Authorize.net or PayPal for secure payment. You can read the Privacy Policy for Authorize.net and PayPal’s Policy here.
When submitting an order, you are of course required to include your shipping address and contact information like e-mail and telephone number. We retain this information in a secure database for record-keeping purposes. Personal information like phone number or e-mail address may be used to contact you in the event of an issue with your order. This contact information is not used for marketing purposes unless explicitly requested by you.
How Long We Retain Your Data
If you subscribe to our email list, we will retain your submitted data for as long as you remain subscribed. If you unsubscribe, we will permanently delete your data from our MailChimp database. Data maintained by Google Analytics is per Google policy, which can be read here.
What Rights You Have Over Your Data
You can always request to see an exported file of the personal data we hold about you, including any data you have provided to us. You can request that we erase any personal data at any time. This does not include any data we are obligated to keep for legal or security purposes.
How We Protect Your Data
XLAB uses encryption to ensure the privacy of your data. You can see the privacy lock image at the top of your web browser. Our web address prefix is HTTPS, which is a secure extension of the Hypertext Transfer Protocol for secure communication over a computer network and is widely used on the Internet. In HTTPS, the communication protocol is encrypted by TSL/SSL (Transport Layer Security/Secure Sockets Layer).
Links to third party websites
XLAB does not express any opinion on and is not responsible for the content of any third party website linked to from this website or through which you may have gained access to this website. XLAB makes no representations whatsoever about any third party website and expressly disclaims any liability for all such third party information and the use of it a Legal disclaimer
No Liability
XLAB disclaims any liability for the use of this website or any website linked to it and shall not be liable in any manner whatsoever for any direct, incidental, special, indirect, punitive or other consequential damages arising out of your access, use or inability to use this website or any website linked to from this site, or any errors or omissions in the content thereof, including, but not limited to viruses, that may infect your computer equipment, or any loss of business, profits, data or use. XLAB may change this website at any time without notice but does not assume any responsibility to update it. All users agree that all access and use of this website and on any website linked to from this site and the content thereof is at their own risk.
Contact Information
If you have any questions or privacy policy concerns, you can contact us here:
XLAB
2151 Enterprise Street, Suite D
Escondido, CA 92029
+01 (760) 735-3215
https://xlab-usa.com/contact-us.html